QuickBooks Error 15215 usually appears after or before installing a major update and the problem can be caused by several different factors. Usually the scenario goes like this: The users are able to install all updates successfully except the Maintenance Update Releases. When they attempt to install them as well, they receive the following message:
Maintenance Release update error 15215: QuickBooks could not verify the digital signature for the update file.
Having problems with updating QuickBooks can be really bad because users need the new updates which usually contain new tax forms, especially when a new year update is released. That is why it’ quite important to keep QuickBooks updated at all costs and that is why it’s important to handle this error successfully. Follow the solutions presented below to fix this issue:
Solution 1: Problems the Digital Signature Certificate
QuickBooks errors starting with 15*** are usually related to digital signature certificates and you will need to make sure you install the proper one in order to install the update successfully. This can be a somewhat lengthy process but it will definitely help if you stick to the instructions provided.
Do a Windows Search for QBW32.exe or locate it manually in C:\Program Files\Intuit\QuickBooks if you are using an older version of Windows.
Right-click on the QBW32.exe file, and select Properties.
Navigate to the Digital Signature tab and make sure that Intuit, Inc. is selected in the list of available signatures.
Next, click on Details and, when the Digital Signature Details window opens, click on the View Certificate option.
Locate the Install Certificate button in the Certificate windows and click on it. Click on Next until you see the Finish button which should mean the Certificate has been installed correctly. Click on Finish.
Restart your PC, reopen QuickBooks and try downloading and installing the update again by clicking under the Help menu button and choosing the Update QuickBooks option.
Solution 2: Problems with Internet Explorer in General
There are quite a few things which can go wrong with Internet Explorer and, because of the fact that your Internet connection somewhat depends on it, you may notice that QuickBooks updates won’t work until you fix a couple of things regarding your Internet connection.
Before we start, you firstly need to check whether the time and date on your computer are configured correctly by following the steps below:
Open Date and Time settings by opening the Start menu, opening the Settings app by clicking on the gear icon above the power icon, choosing the Time & language option, and navigating to the Date & time tab.
In the Date and Time tab, make sure that your computer’s date and time are correct. If the time is not correct, you can try turning the Set time automatically option on or off, depending on the default state.
To change the date, under
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