Geek Squad Protection (GSP) – General Plan Coverage.
General Plan Coverage applies to electronics, computers/portable computing devices, contract and non-contract
based mobile devices and major appliances. This Plan covers parts and labor costs to repair your product in the
event your product fails to properly operate due to:
1. Defects in materials or workmanship;
2. Normal wear and tear;
3. Dust, internal overheating, internal humidity/condensation;
4. Power surge/fluctuation;
5. Defective pixels for those products that have a pixel-based display. Pixel repair will be based upon three
defective pixels throughout the entire display area;
6. Image burn-in for all screens regardless of product category.
Battery failure. One battery repair or replacement of a rechargeable or imbedded battery when the original
rechargeable or imbedded battery is defective as determined by us, and at our sole discretion. The battery
will qualify for replacement only if it fails to accept or hold a charge per manufacturer guidelines. The
following products qualify: Notebooks, tablets, eReaders, contract and non-contract based mobile devices,
digital cameras, digital camcorders, MP3 players, personal transportation devices, portable DVD players and
portable gaming systems.
o We may require you to return your original defective battery to us to receive a replacement battery.
o We may require the product be sent to a service center to replace the battery.
o NOTE: Disposable batteries (AA, AAA, C, LR44, DL123A, etc.) do not qualify for this coverage.
One-time repair or replacement, at our sole discretion, of chargers, remote controls, cradles and accessories
that were included with your product at the time of purchase; these products may be mailed to you and are
limited to one like item per Plan term.
o Replacement accessory may be of like kind and quality, new or refurbished, to meet the manufacturer’s
specifications of the original accessory at our discretion.
o We may require you to return your original defective accessory to us to receive a replacement.
o If the original manufacturer’s accessory is no longer available, we will provide you with a
- Category : Others